CapitalTickets FAQs

Unless otherwise stated, any applicable taxes are already included in the value of the ticket.

General Admission refers to seating or standing areas that are occupied on a first-come, first-served basis, and do not have assigned or reserved seating. A General Admission Ticket typically refers to no seating and is "standing room only

In many cases, the venue or promoters have not finalized all the terms about the event. CapitalTickets.ca does not release any information until we receive authorization from the promoter or venue. This may occur after the media or artist has already begun advertising the event.

Our policy is that we do not issue refunds or exchanges on tickets.

In this case, we will follow the instructions of the promoter or artist.
Please click here to view our policies.

There are 3 easy ways to buy tickets:

• Purchase your tickets on-line at www.CapitalTickets.ca. For on-sales, over 70% of tickets are sold through the Internet. 
• Purchase by phone by calling 599-FANS or 877-788-FANS. The call centre is open Monday to Saturday from 10 am to 8 pm and Sundays and Holidays from 12 pm to 4 pm. Please have your credit card handy. 
• Purchase in person by visiting Scotiabank Place Box Office OR visit any Ottawa SENS Store location (except for Scotiabank Place location), any Ottawa Sports Experts location or in person at Ottawa Festivals and Les Galeries de Hull during regular hours.

You are purchasing from Capitaltickets.ca the only authorized ticket seller for Scotiabank Place, the Ottawa Senators Hockey Club, Centrepointe Theatre, Cisco Ottawa Bluesfest, the Ottawa 67's Hockey Club, the Casino Sound of Light, etc. Tickets resold or purchased through unauthorized service providers are subject to cancellation and purchasers may be denied access to the event.

If purchasing online or by phone, we accept MasterCard, VISA or American Express.

If purchasing in person at the Scotiabank Place Box Office or any Ottawa-Gatineau Sports Experts location, we accept cash, debit, Mastercard, VISA, or American Express.

We do NOT accept cheques for regular ticket sales

 We do not recommend buying tickets from another party because we do not guarantee the validity of their tickets. Only the account holder with CapitalTickets.ca is authorized to make changes to the account or tickets.

During an on-sale, there may be many people in our system either purchasing or looking at tickets at the same time. When people are looking for tickets, the system reserves those seats for an allocated amount of time. If they decide they do not want those tickets or if they time-out, then those tickets will be released back into the system for others to purchase. Once your tickets are confirmed and the payment has been processed, there are no exchanges or refunds on tickets. Please ensure that the tickets that you are ordering are to your satisfaction. 

Having a ticket limit ensures fairness to all those buying tickets. The ticket limit applies per account, billing address, and/or credit card. Please observe the ticket limit as over purchases may be cancelled without notice or warning.

When tickets are assigned, the system holds them for you for 8 minutes. When you time out, those tickets are released back into the system, for other internet users to purchase. Therefore, you may not be able to get the exact tickets back because other users may now be looking at those tickets. You can start a new search where you can look at new seats. The time limit is in place to ensure fairness to all consumers.

To speed up your ticket purchase we recommend pre registering an account and keeping your account password handy. 

During an on-sale there are many thousands of people trying to purchase tickets at the same time. We do our best to accommodate everyone. 

To buy wheelchair seating, please contact us by phone at 613-599-FANS (3267). You may also visit the box office to purchase wheelchair seating. Unfortunately you are not able to purchase wheelchair seating online. 

Pre-sales give customers the chance to purchase tickets before an on-sale, but are not available for all events. If an event does allow for an on-line pre-sale, the code will be provided to select subscriber bases. The pre-buy may only be available for Sens Insiders, fan club members or radio promotions and they will provide the code.

To ensure you receive notification of pre-sales, sign up now to be a Sens Insider.

Doing this may expedite the ordering process and it is recommended, however it is not required. NOTE: If you do not set-up an account prior, there is a 8-minute time frame in which you must select your seats, set up your account and finalize payment.

No, you do not have to do this. You are able to create accounts without entering a credit card; however, entering your credit card information into your account does make the purchase faster because you will not have to enter in your credit card information during the actual purchase of your tickets. 

If you have both an existing Box Office account, which would have been created by ordering tickets over the phone, or a Senators season ticket account and an on-line account, you can link these accounts to join them together as one account. 

By clicking on the "Link Your Ticket" button, you will be prompted to enter your on-line account number and your PIN. You can obtain your PIN by calling our call centre or your Senators sales representative.

If you are a returning online customer and cannot remember your password; where you usually enter your email or account number and password, there is an option for you to click on "FORGOT PASSWORD?"

This will lead you to a prompt to enter in your email address. Your password will be emailed to this address. If selecting the "FORGOT PASSWORD" link does not work, you may contact our call center for further information. Due to different ISP (internet service provider) providers and the set-up of their mail servers time delays can occur.

When ordering your tickets online or by phone, a Print@Home ticket can be received via your email in lieu of a box office ticket. This ticket is emailed to the account holder and can be printed off on your own printer. This is a valid ticket, do not lose or make copies of it. Only the account holder should use these tickets and if multiple copies are made only the first/valid ticket will be scanned in and allowed entry. Because of different ISP providers and their mail server set-up time delays in receiving your ticket(s) may occur. There is NO delivery charge for a Print@Home ticket!

EXPRESS ticket pick-up kiosks are located to the right of the box office windows on the South (Bert's) side of the lobby at Scotiabank Place. Please bring your confirmation (account) number, the credit card you used to pay for the tickets and a piece of photo I.D. to pick up your tickets. Name on the credit card and Photo ID must match. Swipe the credit card used for purchase to pick up your tickets.

Please click here for Scotiabank Place box office hours.

For concerts, the Box Office, generally, closes 15 minutes after the main act takes the stage. For hockey the Box Office closes at the drop of the puck in the third period. After these times, all left over will call will be left with lobby staff. 

Tickets are usually mailed within 7-10 days. If it has been more than 3 weeks since you ordered your tickets, call us and an agent will be happy to help you. At times, due to large volumes of tickets and/or holidays, delays do occur.

If you have additional questions, feel free to contact us.